We’re proud of our telephone advice line which supports Essex residents with expert advice about the often scary prospect of a move into residential care.
We couldn’t offer this service without Independent Age who runs the advice line for us providing free and impartial advice. For the cost of a phone call our residents, their families and carers can talk to an adviser about any aspect of moving into residential care, whether that’s care funding, choosing a care home or retaining their independence. We know that Essex residents value the service and we are privileged to be working in partnership with an organisation of the calibre of Independent Age.
Independent Age is a long established charity with a history stretching back over 150 years. Its aim is to address the issues affecting older people and over 1,500 volunteers, along with its paid staff, help to offer a range of services across the UK and the Republic of Ireland.
The advice and information service offers expert independent, personalised information and support by phone and email to around 4,000 older people and their families each year. The advice on social care provision, includes care options and assessment, finding and paying for care, funding concerns and complaints; skilled, experienced benefits advisers provide casework support for those who need it most.
A further 40,000 older people and their families receive information and support from the service via the website, email and phone, and by accessing a range of detailed information guides.
Free Wise Guides provide expert advice about claiming benefits and other services, drawn from in-depth experience of helping thousands of older people.
One-to-one befriending provides regular face-to-face or telephone support to those in greatest isolation, helping sustain and build their social networks. The befriending services rely on a network of volunteers. If there isn’t a volunteer available to help in an area, they will try to find another organisation that can.
Live Wires is a free telephone friendship service, allowing isolated older people to have a facilitated, regular group discussion about a common interest or to join a telephone-based book club. Independent Age provides all the resources needed.
Debbie Tanner, Development Officer for My Home Life Essex Community Association, says:
We have a great working relationship with Independent Age and they are passionate about what they do. It’s reassuring to know that Essex residents have access to the advice line, often at a time when they are at low ebb and in need of clear and reliable advice. For anyone who would like ongoing support the MHLECA can befriend residents and their families throughout the process, including advice about settling into their new home.
If you live in Essex and would like to seek advice from Independent Age please call 0845 017 7720. To discuss ongoing local support you can talk to Debbie Tanner our Development Officer, or call her on 0845 017 1095.
Have a look at Independent Age to find out more about what they do and you can contact their national advice and information service at 0800 3196789 or email your queries to firstname.lastname@example.org.